Hey, Jerry!

I've got a question for you. Why does your Yellow Pages ad say "24-Hour Emergency Service?"

We called you at about 10:30 last night and your technician finally called back at 7:15 this morning. Meanwhile, the other guys showed up within a half-hour. Would have been sooner but the driver got a little lost finding the house.

Of course we paid the OT rate but that looked like a bargain since I had water pouring onto the kitchen floor and standing in a puddle in the garage. In fact, solving the problem only cost me $10. And I'm fine with that.

See, when someone calls you and says their in need of a plumber because water is pouring onto their floor, the chances are good they probably need a plumber sent to the house. To do that, you might want to have your techs follow up a little sooner than 9 hours.

Thanks for the call back though. At least you didn't completely ignore us.